Frequently Asked Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. 1.1 Do I need to open an account to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time. However, setting up an account with us will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
2. 1.2 How do I create an account?
Please click “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
3. How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Ensure all information is correct before confirming your purchases and payment.
4. I have problems adding items to my shopping cart
You can add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart; hence, the status of the items is reflected as “Temporarily Unavailable”.
5. How do I pay for my orders?
We accept payments via Paytm, Google Pay, and all major credit and debit cards such as Mastercard, VISA, and American Express.
6. I have a discount code; how can I use it?
Key in the coupon code in the field “coupon code” and click “Add” on your Shopping Cart page before proceeding to check out. Please note that we cannot manually apply the voucher code to your order if you have missed keying it during checkout. Kindly ensure that all information is correct before confirming your purchase.
Shipping & Delivery
1. When will my order be processed?
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2. How long will it take for me to receive my order?
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3. How can I track my delivery?
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4. Can I change my shipping address after my order has been confirmed?
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