Active Reader Moral Story Books Combo for Kids | The Lion and the Mouse, The Greedy Dog, The Golden Eggs, The Hare and the Tortoise, The Ant and the Grasshopper, The Crow and the Fox, The Fox and the Goat | Illustrated Fables Collection for Children

🚚 Shipping & Delivery Policy

• Dispatch Time: Orders are dispatched within 24 hours of confirmation.
  
• Estimated Delivery Time:
  Metro Cities: 3–5 working days
  Non-Metro Cities: 7–10 working days
  
• Delivery Partners:
  Delhivery
  FedEx
  Xpressbees
  (We primarily use Delhivery and FedEx Surface for most deliveries.)
  
• Shipping Charges:
  Calculated based on product weight and delivery location.
• Orders crossing the minimum threshold for free shipping will not incur delivery fees.

Return, Exchange, Refund & Shipping Policies

At Nageen Prakashan, we’re committed to making your experience smooth, transparent, and satisfying. Please read the policies below carefully.

🛍 Return & Exchange Window

• Products can be returned or exchanged within 72 hours of delivery.
  
• After this period, we will not be able to accept return or exchange requests.

✅ Eligibility for Return

To qualify for a return:

• The item must be unused, in original condition, and with all original packaging intact.
  
• A valid proof of purchase (invoice with order ID) and a proper unboxing/order-receiving video must be provided.
  

📚 Book-Specific Exchange Policy

Books are eligible for exchange within 72 hours of delivery only if:

• Pages are misprinted or damaged, or
  
• The wrong class or subject was ordered.
  

Important Conditions for Book Exchange:

• A proper unboxing/order-receiving video recorded at the time of receiving the order is mandatory.
  
• The book must be in mint condition or unused, undamaged, and without any markings.
  
• If the wrong book was ordered, the customer will bear the return shipping.
  
  

❌ Returns Not Accepted In the Following Cases

• Return request is made after 72 hours from delivery.
  
• Book is used, damaged due to misuse, or missing original packaging.
• The above book exchange conditions are not met.
  

📦 Damaged or Defective Product?

While we ensure strict quality checks, if you receive a damaged or defective item:

• Notify us within 72 hours of delivery at nageensocial@gmail.com
• Attach: A clear photo of the damaged product (preferably in its packaging).
• Share your order ID.
• We’ll arrange a free replacement at the earliest.

• If a replacement isn’t possible, a full refund will be processed.

💳 Refund Timelines

• Prepaid Orders: Refunded to the original payment method within 7 working days.
• COD Orders: Refund will be transferred to your bank account within 7 working days. Kindly share your account details via email.