🚚 Shipping & Delivery Policy
- Dispatch Time: Orders are dispatched within 24 hours of confirmation.
- Estimated Delivery Time:
Metro Cities: 3–5 working days
Non-Metro Cities: 7–10 working days
- Delivery Partners:
Delhivery
FedEx
Xpressbees
(We primarily use Delhivery and FedEx Surface for most deliveries.)
- Shipping Charges:
Calculated based on product weight and delivery location. - Orders crossing the minimum threshold for free shipping will not incur delivery fees.
Return, Exchange, Refund & Shipping Policies
At Nageen Prakashan, we’re committed to making your experience smooth, transparent, and satisfying. Please read the policies below carefully.
🛍 Return & Exchange Window
- Products can be returned or exchanged within 72 hours of delivery.
- After this period, we will not be able to accept return or exchange requests.
✅ Eligibility for Return
To qualify for a return:
- The item must be unused, in original condition, and with all original packaging intact.
- A valid proof of purchase (invoice with order ID) and a proper unboxing/order-receiving video must be provided.
📚 Book-Specific Exchange Policy
Books are eligible for exchange within 72 hours of delivery only if:
- Pages are misprinted or damaged, or
- The wrong class or subject was ordered.
Important Conditions for Book Exchange:
- A proper unboxing/order-receiving video recorded at the time of receiving the order is mandatory.
- The book must be in mint condition or unused, undamaged, and without any markings.
- If the wrong book was ordered, the customer will bear the return shipping.
❌ Returns Not Accepted In the Following Cases
- Return request is made after 72 hours from delivery.
- Book is used, damaged due to misuse, or missing original packaging.
- The above book exchange conditions are not met.
📦 Damaged or Defective Product?
While we ensure strict quality checks, if you receive a damaged or defective item:
- Notify us within 72 hours of delivery at nageensocial@gmail.com
- Attach: A clear photo of the damaged product (preferably in its packaging).
- Share your order ID.
- We’ll arrange a free replacement at the earliest.
If a replacement isn’t possible, a full refund will be processed.
💳 Refund Timelines
- Prepaid Orders: Refunded to the original payment method within 7 working days.
- COD Orders: Refund will be transferred to your bank account within 7 working days. Kindly share your account details via email.
